Please ALWAYS contact me via Etsy conversation. It really helps for both of us - customer and seller. I'll try my best to reply you within 24h from Monday to Friday. On weekends, please give me 48h.

The best option is to copy provided tracking number and check the actual status of the parcel on "17track[.]net" site. In 99% of cases, the parcel is at the recipient's local Post Office. Tracked parcels shipped from Poland have an obligatory signature requirement, so in case of absence at the delivery time, parcels are taken to the local PO and are waiting for pick up. Sometimes mailmen don't leave notifications about a missed delivery.

Etsy has a limited shipping status on their site, at the moment when the parcel arrives at the Post Office, it's "Delivered" for Etsy, when it actually should be "Waiting for pick up".
If you can't pick up your parcel in person, check out your Post Office phone number and give them a call.

In case when the parcel was not claimed by the customer on time and the parcel came back to me, I can re-ship your order or issue a refund if the order is not wanted/needed anymore, yet the refund won't include a shipping price and the return shipping costs will also be deducted.

In case of re-shipping, the buyer is responsible for issuing the payment for postage (the same price as during making an order).

Not all silver-colored jewelry supplies are available in the 'stainless' version. Therefore, your hair accessory might appear to have stains over time. If this happens, don't worry, as it's easy to clean.

To clean the surface of the item, you'll need a cosmetic cotton pad and a mixture of baking soda and lemon juice. Mix them in a 1:1 proportion (if the paste is too thick, add slightly more juice). Wipe the item with the pad soaked in the mixture until it no longer has any residue colors and the item is back to its original condition. Then, gently rinse it under water and wipe your hair accessory dry.

In 2019 Germany’s Packaging Act VerpackG came into effect, imposing requirements on online retailers selling to buyers in Germany. The Packaging Act promotes recycling and reuse of packaging materials (e.g. cardboard boxes, tape, and bubble wrap).

I'm is registered at the Packaging Register of the Stiftung Zentrale Stelle Verpackungsregister (Foundation Central Agency Packaging Register – ZSVR) with registration number DE2335283890754. My Dual System Licensing partner for the collection, sorting & recycling of the packaging is ACTIVATE by RECLAY.

As consumer, please ensure that all received packaging is disposed of in the right recycling containers.

Kupujący z Polski mają do wyboru 2 sposoby wysyłki:
• Kurier Poczty Polskiej (paczka pocztowa priorytetowa) - domyślna forma wysyłki w przypadku braku kontaktu z kupującym.
W tym przypadku nie musisz podawać dodatkowych informacji, chociaż numer telefonu może ułatwić kurierowi kontakt podczas próby dostarczenia paczki - podanie go jest jednak w pełni dobrowolne

• Paczkomaty InPost
W przypadku wyboru InPostu, proszę o informację w komentarzu do zamówienia lub wiadomość z: adresem email, danymi wybranego paczkomatu ( znajdziesz je na inpost.pl/znajdz-paczkomat ) oraz numerem telefonu. Każda z tych informacji jest konieczna do nadania paczki paczkomatowej.

Żadna z informacji przekazanych mi, nie posłuży do celów innych niż nadanie przesyłki.